Re-imagined primary care: a virtual gateway to healthcare

Today, many healthcare consumers are disconnecting from traditional primary care because current experience does not live up to consumer expectations, say some industry observers.

And when consumers are removed, the promise of traditional primary care cannot be fulfilled, which leads to increased use of ER and urgent care, chronic undiagnosed conditions, unmet mental health needs and more problems, they added.

Rob Bressler, Senior Vice President of Primary360 at Teladoc Health, says that virtual primary care fosters lasting relationships between patients and providers through a long-term care plan, ongoing support team support and a unified whole-person experience.

Healthcare plans continue to take advantage of virtual primary care, which can better close care gaps, reduce costs, deliver better clinical outcomes, and expand access to care.

Healthcare Computer News He sat down with Bressler to talk about how to rethink primary care at a time when teleosity has become so prevalent, and to talk about how this reopened primary care can close gaps in care, reduce costs, and lead to better outcomes.

Q. You’re great at reinventing primary care. Why do you think primary care needs to be re-imagined?

A. Primary care is widely accepted as a valued model of care that helps sustain rising costs. Primary care providers identify their health problems earlier and more effectively, have better medication adherence, better management of chronic illnesses, and ultimately achieve better health outcomes.

Despite the benefits, 50% of adults aged 18-49 have not had a recent primary care visit and many have no contact with a primary care physician. In addition, primary care addresses the PCP shortage due to retirements, deteriorating job satisfaction and burnout, and the economic challenge.

The pandemic has exacerbated these problems. During the time of COVID, there has been a significant decline in the volume of visits to the primary care office, a decrease in screening, preventive care and other primary care services. Many primary care practices have had to be reversed as a result, or may even close permanently, exacerbating the existing PCP shortage.

Because primary care is a key driver of prevention, well-being, and chronic condition management, deficiencies in the primary care relationship can lead to weaker populations and limit potential benefits for patients.

Commitments to providing more quality and effective primary care, along with the projected shortage of PCP, will significantly increase the demand for virtual primary care in the coming years.

Q. What is your primary care review, and what is the role of telemedicine?

A. Virtual primary care re-represents primary care by understanding the needs of the patient over time, navigating proactively and appropriately to appropriate care, urgent needs, specialized care, wellness visits or beyond.

It provides primary care through an ongoing relationship with the primary care physician and care team, where patients benefit from virtual access to 24/7 urgent care, prevention, screening and ongoing management in a comfortable and highly personalized experience.

Virtual primary care can address the challenges of traditional care and help fill existing care gaps. This reduces the waiting time for consumers and increases the time spent with a provider, with earlier detection of chronic diseases, comprehensive care coordination and lower costs.

Q. Taking advantage of virtual primary care, health plans can better close care gaps, reduce costs, deliver better clinical outcomes, and expand access to care. Please explain how.

A. The virtual primary care embedded in the first virtual health plan offers a new alternative for employers and health plans to reduce costs and at the same time improve outcomes and engagement with members.

These plans create a benefit design that is optimized for members who prefer a virtual door to care for a virtual door, and we know that more and more people are interested. Plan sponsors can tailor plan design and engagement strategies to stakeholders. virtual care, and can achieve cost and quality measures in this way.

It is also important that primary care is an important factor in chronic, specialty, and mental health, and therefore a key factor in influencing outcomes. Virtual primary care can be optimized to act as a focus for these other services.

The result is better access to convenient and tailored health care, which encourages high member satisfaction with better results and lower overall cost to our clients.

The healthcare ecosystem is evolving, and it is clear that the centrality of virtual solutions in the design of health outreach plans should be considered as an opportunity to respond to consumer needs and transform the quality of primary care.

Twitter: @SiwickiHealthIT
Email the writer at [email protected]
Healthcare IT News is a HIMSS Media publication.

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